Do you have a complaint? We are here to help
Do you have a complaint? We are here to help
What can I complain about?
You can use our new portal to submit your complaint if certain rules have been violated. Let the RTR team of experts support you!
The internal complaint-handling system of an online platform did not resolve my problem.
A media service provider is not complying with mandatory accessibility rules.
A video-sharing platform does not have a reporting system and/or does not allow user ratings.
The RTR team
As the public Regulatory Authority for Broadcasting and Telecommunications (RTR), we have supported competition and media diversity in Austria since 2001. Helping the public directly is one of our most important tasks. Our team is here for you when you need it, supporting you actively with their legal expertise – because it can seem impossible to achieve anything when going up against a large online platform.
Our experts are in constant contact with these platforms, which makes communication with them fast and reliable. This means you can trust that your complaint is in good hands with us.
How does the complaint process work?
The prerequisite for turning to the complaint board is that you have contacted the service provider and either have received no answer or have not been able to settle the dispute.
If this is the case, you can fill in our complaint form. If you have filled it in completely and your complaint falls within our competence, we will forward your complaint to the platform selected in your form.
Ideally, the provider will accept your proposed solution. If an agreement is reached in this way, the proceedings are terminated.
If the provider does not accept your proposal, we will then forward you their proposal for a resolution of the issue.
If you accept this proposal, an agreement is reached and the proceedings are terminated.
However, it is possible that no agreement can be reached and the conciliation process ends without being resolved. In that case, the complaint board will inform you and the provider in question of its view on the dispute.
Participation in our proceedings is voluntary and free of charge. It can take up to 90 days until the proceedings are completed, in very complex cases even longer.
The steps of a complaint
You can submit your complaint in just five steps!
Complaints form: Please note that the language of the proceedings is German and complaints must therefore be submitted in German.
Contact:
To make a new complaint, please use the online complaint form. To contact us regarding already initiated proceedingsm please use the contact form below.
Other ways of contacting us regarding ongoing proceedings:
e-mail: beschwerdestelle@rtr.at
Further information:
Here you can find the Federal Act on measures to protect users on communication platforms (Communication Platforms Act - KoPl-G)
Do you have a request or question?
Please send us a message. And do not worry: Asking a question does not mean you commit to any proceedings. (Mandatory fields are marked with *)